How LEAP works

Referral

If you have been struggling to pay your energy bills, please don’t think you’re alone. According to the official Committee on Fuel Poverty, over 10% of households in England are in fuel poverty. ‘Fuel poverty’ is defined as a situation where someone who is on a relatively low income lives in a house that cannot be kept warm at a reasonable cost.

It can be caused by a mixture of high energy prices, low incomes, and energy-inefficient homes. Fuel poverty can have life-changing effects on households, with the stress of debt, for example, creating social isolation and even illness.

LEAP has a wide network of referral organisations who will refer anyone who is in (or at risk of falling into) fuel poverty. Referral organisations could, for example, include your local food bank, Citizens Advice, health clinic, your rent or housing officer or local authority contact.

Home Energy Visit

Once your eligibility has been checked, an appointment (at a time convenient for you) will be booked for you by the LEAP Contact Centre team. A highly-trained LEAP Home Energy Advisor will then visit your home and carry out a home visit. During the home visit, the advisor will conduct a thorough assessment of your home and try to offer immediate help.

The advisor can install a range of simple energy saving measures where necessary, such as draught proofing or LED lightbulbs, provide energy efficiency advice and help you to look for a better deal on energy bills.

The Home Energy Advisor will also leave behind a Home Visit Pack which will include details of the help and advice given to you as well as contact details of other organisations offering further support.

After the visit

Based on the findings of your home visit there are a range of onward services that can be offered. These might include a referral to an income maximisation service, an assessment for larger energy efficiency measures (insulation and heating) and identification of serious hazards in the home.