Our LEAP clients

Julie, a single mum to one child, applied to LEAP directly for help as she was struggling with her energy bills, a cold and damp home and a low income. Julie’s open plan rented house was heated using a combination of oil radiators, electric heaters and a portable Calor gas heater in the lounge.

LEAP arranged a home visit for Julie last year (before the national Covid-19 lockdown). Our Home Energy Advisor immediately helped her with energy efficiency advice, installing low energy lighting which saves around £40/year on her energy bills, as well as a TV standby device. The LEAP Income Maximisation service found that Julie was entitled to additional income via the Discretionary Housing Payment. Julie received a total of £3,000 of extra annual income as well as help with her water bill.

In addition, Warmer Homes replaced Julie’s existing electric storage heaters with a brand new, energy efficient gas central heating system. The system cost a total of £3,873 and will save Julie up to £500/year as well as keeping her home warm and cosy.

What are people saying about LEAP?


This resident was referred to LEAP via their next-door neighbour. They called the LEAP helpline directly to book an appointment for their energy advice call.

The resident said: “This has come at just at the right time. I’ve had a bereavement and then the cooker went, so the help from LEAP couldn’t have been more timely.”

The resident also said that the LEAP process was “absolutely excellent from start to finish, it couldn’t have gone smoother“.

As well as receiving 8 energy efficient LED light bulbs and radiator panels (which were installed by one of our fully trained Home Energy Advisors), LEAP also arranged for a HEART survey, which led to a new fridge freezer, washing machine and cooker being installed.


“The LEAP programme provides vital energy advice and support to thousands of vulnerable customers each year in an effort to address fuel poverty. Avro were delighted to be able to provide funding to support the delivery of this programme.

The opportunity to refer Avro customers also provides us with a really important additional avenue through which we can assist our own vulnerable customers who are in or at risk of fuel poverty. We look forward to continuing our partnership this coming winter.”

James Thornicroft, Head of Environmental and Social Schemes, Avro Energy