Energy Company Support
Energy Support
Discover energy companies and their support links.
British Gas Energy Trust – Individual and Families Debt Write Off Fund
- Open for British Gas customers who are in debt with BG or other domestic suppliers who do not have their own energy debt support.
- Arrears of up to £1500 considered.
- As part of the application process, applicants must state clearly how they will be able to manage their energy costs in the future.
- You can only apply once every two years.
- You must be in or facing fuel poverty.
The Energy Support Fund, which supports British Gas customers only, is now closed to applications and will re-open later this year.
- The Fund can help by clearing or reducing arrears by crediting a customer’s ScottishPower energy account.
- You could qualify for help if you are receiving: Income Support, Job Seekers Allowance, Pension Credit or Employment and Support Allowance.
- You could also qualify if you have a low household income, or if there are special circumstances which could make you eligible for example you have experienced an income reduction due to illness.
- To be considered for this help, you’ll need to show that you’re committed to being financially stable by making regular payments over a three-month period for ongoing usage before receiving an award.
- The fund includes agreeing to a payment plan.
- Proof of income/pension may be requested. All supporting documentation must be less than three months old.
Octopus Energy’s Octo Assist Fund
- A tailored payment plan can be arranged.
- Free, independent advice on energy debt can be offered.
- Details for other payment schemes such as the Government’s Fuel Direct Scheme and Cold Weather Payment can be provided.
- There is no specific Trust Fund for OVO Energy – their website links to other schemes such as Citizens Advice, Step Change and the Fuel Direct Scheme.
- Please call the Bulb Energy Fund helpline on 0300 30 30 635 for information on help and eligibility.
- The EDF Customer Support Fund gives grants and support to vulnerable customers who are struggling with energy debt. It can help with electricity or gas bill debts, and provide essential white goods such as a fridge or cooker. But before you apply for funding, it's important to get independent debt advice via Plymouth CAB.
