LEAP Appliances
Lower bills with free energy-saving upgrades.
LEAP Appliances is an initiative to support fuel poor and vulnerable households through the replacement of old, inefficient fridges, freezers, and fridge-freezers with modern, efficient alternatives. We are unable to replace cookers or washing machines.
Leap Appliances
Access to our appliance scheme is only available after you have had a LEAP Energy Advice Service appointment, during which eligibility and suitability for appliance replacements will be established.
We are working with C Supplies to deliver these appliances. If there are any issues with the delivery or installation, please call them on 01903 930436.
Please note: LEAP appliances is a replacement scheme. Applicants must have an appliance to replace. We may need you to move current appliances for us to make the appropriate checks. Our energy advisors are not allowed to move the appliances for you.
Our energy-efficient appliances
View our list of energy efficient appliances currently available through LEAP.
Referrals for LEAP Appliances
A referral can only be made after a home visit by one of our energy advisors. Referrals will also be taken from existing LEAP Local Authority partners and energy company funding partners.
In some cases, beneficiaries will be contacted by our call centre to assess and confirm their eligibility if the evidence provided at the referral stage is not adequate.
If you have any questions please contact us
Our requirements for fitting
Please note: Parking – The delivery crew must be able to park within sight of your property. If permits are required it is important that one is made available for the day of delivery. The crew are not allowed to park in a loading bay if they are to install an appliance due to the time required. CSupplies can provide the vehicle registration number the day before in order to set up the permit. If it is an area that payment is required, this must be paid for prior to delivery.
Fridges, freezers and fridge freezers
The space required for the appliance(s) must be clear and tidy. The appliance(s) must be freestanding and not built into any units. All refrigeration units must have their own plug socket directly into the wall. The installers will not install into an extension lead.
Electric sockets
The space required for the appliance(s) must be clear and tidy. The appliance(s) must be freestanding and not built into any units. Electric sockets must all be in good repair- no cracks, all screws must be in place. Any cracks or screw will need to be replaced before installation
FAQs
If your application is successful, C Supplies will contact you by telephone within 10 working days. There will be a brief survey to confirm your details and how we can access your property. The installation will be booked in once these details have been confirmed.
No. Your current appliance will be removed and disposed as part of the installation. If your current appliance is integrated and can’t be removed we will not be able to install the new one.
We can’t provide a receipt for your new appliance. Please keep the documentation given to you during the installation.
We can accept cancellations 48 working hours prior to the installation. Please contact C Supplies as soon as possible to cancel your delivery appointment and application.
Yes, it will be installed and connected, and the installer will make sure it works properly. If the connection can’t be completed for any reason, the new appliance will be taken away.
Please get in touch with C Supplies or LEAP to understand the reason for the failed delivery. If further work is required, in order to rebook a delivery CSupplies will need photographic evidence of works completed before rebooking.
Please contact C Supplies and a new delivery will be booked in for you.
Please report any accidental damage to the delivery crew immediately and C Supplies. Also, you should note this in the documents you sign during the installation. C Supplies will then follow this up.
Once delivery has taken place, your old appliance will be disposed of. We are unable to return any old appliances.
Please contact the manufacturer directly. Contact numbers are included in the documents you have been given during the installation. When ringing the manufacturer, you will be asked to provide: your full name, address, appliance model number, appliance serial number and delivery date. The manufacturer will then investigate and resolve the issue at their discretion. If you need any assistance, please contact C Supplies.
Only the manufacturer can extend the warranty. Please contact them directly.
All appliances are energy efficient, and fully compliant in line with the new government guidelines (2021). Please check the labels on your appliance for the specific rating.